Description : Officer: VoIP and Telecoms Systems Administrator. Company : University of the Free State. Location : Bloemfontein, Free State

Job Title Officer: VoIP and Telecoms Systems Administrator (Post Level 10/11) Job ID: 5182 Organizational Unit University of the Free State -> Vice-Rector: Operations -> Information and Communications Technology Services Contract Type Permanent Occupational Level Semi-Skilled Location Bloemfontein Campus - Bloemfontein, FS ZA (Primary)
Closing Date 7/5/2023 Description KINDLY TAKE NOTE: Applications may only be submitted online through the official UFS vacancy website: https://ufs.hua.hrsmart.com/hr/ats/JobSearch/viewAll - Applications submitted through any other platform will not be considered.
Please ensure that all relevant documentation is attached to your application. INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.

• A detailed curriculum vitae and cover letter.
• Certified copies (not older than 6 months) of qualifications (please provide the SAQA accreditation in the case of foreign qualifications).
• A certified copy (not older than 6 months) of your identity document (ID).
• Proof of registration with a Professional Body (if applicable).
• A copy of your driver’s license (if applicable).
• A service record of your current employer / last employer (only applicable to external applicants).

Duties and responsibilities:
Network and Telephony infrastructure

• Analyse and troubleshoot potential issues with computer systems environments.
• Perform routine system health checks.
• Responsible for documenting the configuration of telephony systems.
• Perform telephony hardware, software and firmware maintenance when required.
• Responsible for voice telephony billing system.
• Monitor and troubleshoot any reported problems relating to telephony and VoIP infrastructure.
• Ensure that the voice telephony and related infrastructure is functioning properly.
• Monitor and report on telephony infrastructure.
• Maintenance and replacement of existing telephony infrastructure.
• Co-ordination, plan and participate in maintenance activities with external vendors.
• Investigate new technologies to address business requirements.
• Analyse the system logs to identify and resolve potential and reported issues.
• Collaborate with UFS end users to assist with new needs and to resolve possible telephony issues.

Telephony profile management

• Create and terminate user profiles on telephony and related collaboration platforms.
• Add, remove and/or update user account information and SIP numbers.
• Attend meetings with external vendors to address business needs.
• Implement security changes as requested by business.
• Optimise telephony business and change processes.
• Document telephony network problems and solutions.
• Implement systems according to best practice and industry trends.
• Manage user access and calling budget assignments.
• Perform telephony expansion planning and budgeting.
• Handle end-user service requests.
• Assist UFS departments with new projects and planning for telecommunication and related networking infrastructure.

Monitoring and reporting

• Responsible for the UFS telephony management and billing system (PhonexOne).
• Monitor and report on telephony usage. Provide usage reports to UFS finance department to recover usage costs from departments and salaries.
• Monitor and report on telephony infrastructure.
• Implement preventative measures to ensure the smooth operation of telephony and network services.
• Responsible for planning and budgeting.
• Unified contact centre reporting and SLA’s.

Unified Contact Centre management

• Design, configure, implement and perform maintenance of UFS call centres on Call centre platform.
• Maintenance of call centre software (Anywhere365) and users, agents and supervisors.
• Implement changes according to address new business requirements.
• Provide end user support related to Call centre issues that may arise.
• Collaborate with UFS departments to document business requirements related to call centre services.

Inherent requirements:

• A relevant degree on NQF Level 7, OR a relevant three-year National Diploma on NQF Level 6.
• Minimum two (2) years’ relevant working experience related to the duties and responsibilities.

Recommendation:

• Minimum of three (3) years’ relevant experience.
• Knowledge and/or experience of:

o VolP networking systems.
o IP Phones and Session Border Controllers and prior experience with AudioCodes or Oracle vSBC technologies will be beneficial.
o Microsoft O365 suite.
o Skype for Business.
o Microsoft Teams.
o Telephony Management Systems and Billing systems.
o IP phone configuration.
o Call centre systems (Anywhere365 will be beneficial)
o Financial budgeting.
o Network Infrastructure – network protocols and troubleshoot connectivity issues.
o DHCP, DNS, TCP/IP, routing and physical networking.
o IP networking and VLAN configuration.
o Network planning.
Competencies Required competencies:

• Results Orientated:
• The ability to stick with tasks, not give up, and overcome obstacles in completing one’s task.
• The ability to be reliable, responsible, dependable and to fulfil obligations.
• The ability to deal calmly and effectively with high stress situations.

• Strategic Thinking:

• The ability to focus on details, work towards perfection, and approach work in a neat and organised manner.
• The ability to carefully analyse information and use logic to address issues and problems at work.

• Business Acumen:

• The ability to adhere to rules and strictly follow work regulations.
• Proficient in using MS Office.

• Leading:

• The ability to be cooperative with others, display a good-natured attitude, and encourage people to work together.
• The ability to maintain high levels of personal motivation, energy and enthusiasm.

• Building Coalitions:

• The ability to make decisions through consultation, collaboration, and working with close supervision.
• The ability to interact with others and establish personal connections with people.

Assumption of duties:
01 June 2023

Closing date:
07 May 2023

Salary:
The annual remuneration package, including benefits is R 408,148.51 – R 513,407.84 per annum, depending on the budget available for the position, relevant work experience and qualifications.

Fringe benefits:
(Subject to specific conditions): pension scheme, medical aid scheme, group life insurance, housing allowance, leave and sick leave, service bonus and study benefits.

Enquiries:
For enquiries, please feel free to contact me at 051 401 2979 or email at [email protected] or [email protected]. Additionally, kindly contact 051 401 9810 / 9813 / 9814/ 9848 for assistance.

General:
The UFS is a designated employer and is committed to the pursuit of excellence, diversity, and redress in achieving its equity targets in accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets. Preference will be given to candidates from the under-represented designated groups, including candidates with disabilities. Our Employment Equity Policy is available at : https://ufsacza.sharepoint.com/:b:/r/sites/supportservices/hr/Employment Equity/EEA13_EE Plan UFS 1 March 2022 (003).pdf?csf=1&web=1&e=TjtoXH

The University processes personal information in line with its obligations under the Protection of Personal Information Act (POPIA) and any personal information provided to the University will be treated as confidential and processed in accordance with the rights provided to data subjects under POPIA.

The University reserves the right not to fill the post. he UFS will only consider applications of candidates who meet all the inherent requirements of the position. Applications that are incomplete will not be considered. Communication will be limited to shortlisted candidates only. Should you not be contacted within six weeks of the closing date for applications, you may assume that your application was unsuccessful.